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Agarwal1993 Aladwani2002 Barki1993 Benbasat1991 Boudreau2001 Byrd2000 Carr20022 Chang2004 Chin1997 Chin2002
Davison1999 Deng2004
Dhillon2002
Dhillon2004 Doll1991 Doll1994 Doll1995 Doll2004 Doyle1987
Ferratt1993 Gefen2001 Gopal1997 Gopal2002
Govindarajulu1998 Gupta1995
Huff19989 Jiang2002 Joshi1989 Kappelman1997
Kavan1995 Klein2002 Lee2001 Lewis2002 Lim1995 McKinney2002
Miller1987 Moore1991
Munro1998
Newsted1998
Newsted2002
Palvia1996
Palvia20020
Pitt1995 Prybutok19977 Raghunathan1995 Raghunathan2004
Reithel1998
Rivard1993 Saarinen1996 Salisbury1997 Salisbury2002 Short1993 Smith1996
Snyder20020
Straub1989
Straub20010 Templeton2002 Torkzadeh1988 Torkzadeh1991 Torkzadeh1994 Torkzadeh2002 Torkzadeh2004 Torkzadeh2004
Turner2000 van Dyke1997
Watson1995 Xia1994 Xia2004 Yoon20022
Zahedi20020
Authors 7 Journals Keywords x
| 7
Agarwal, Ritu Aladwani, Adel M. Barki, Henri Benbasat, Izak Boudreau, Marie-Claude Byrd, Terry Anthony Carr, Christopher L. Chang, Jerry Cha-Jan Chin, Wynne W. Davison, Robert Deng, Ziaodong Dhillon, Gurpreet Doll, William J. Doyle, B.A. Ferratt, Thomas W. Gefen, David Gopal, Abhijit Govindarajulu, Chittibabu Gupta, Yash P. Huff, Sid L. Jiang, James J. Joshi, Kailash Kappelman, Leon A. Kavan, C. Bruce Klein, Gary
Lee, Allen Lewis, Bruce R. Lim, Jeen-Su McKinney, Vicki
Miller, J. Moore, Gary C. Munro, Malcolm C. Newsted, Peter R. Palvia, Prashant C. Pitt, Lyland F. Prybutok, Victor R. Raghunathan, T. S. Raghunathan, T.S. Reithel, Brian J. Rivard, Suzanne Saarinen, Timo Salisbury, W. David Salisbury, Wm. David Short, Larry E. Smith, H. Jeff Snyder, Charles A. Straub, Detmar W. Templeton, Gary F. Torkzadeh, Gholamreza Turner, Douglas E. van Dyke, Thomas P. Watson, Richard T. Xia, Weidong Yoon, Kanghyun Zahedi, Fatemeh 'Mariam'
x Adaptive Structuration Theory
ALGORITHMS ANALYSIS of covariance APPROXIMATION theory ARTIFICIAL intelligence BUSINESS ethics BUSINESS planning COMPUTER programmers $ COMPUTER programs -- Validation $ COMPUTER software -- Development COMPUTER technical support COMPUTER users ("computer-based information systems CONFIDENTIAL communications confirmatory factor analysis CONSUMER behavior CONSUMER satisfaction CORPORATE meetings Customer value
DOCUMENTATION ECONOMIC models
effectiveness $!ELECTRONIC apparatus & appliances ELECTRONIC commerce ELECTRONIC data processing ($ELECTRONIC data processing personnel Electronic Meeting Systems ELECTRONIC systems END-user computing 0+END-user computing -- Psychological aspects $ end-user computing satisfaction EQUATIONS EQUITY ETEZADI-Amoli, Jamshid ethical issues
evaluation 4/EXPERT systems (Computer science) -- Validation FACTOR analysis factorial invariance FARHOOMAND, Ali F. FINANCIAL services industry Fundamental objectives GOAL (Psychology) GROUP decision making ($GROUP Support Systems (Organization) HIGH technology INFORMATION resources $ INFORMATION resources management INFORMATION retrieval INFORMATION science INFORMATION services ,'INFORMATION storage & retrieval systems INFORMATION superhighway INFORMATION technology INNOVATION adoption Instrument development instrument validation INTERNET Internet commerce
IS management LISAEL LOGIC
MANAGEMENT $ MANAGEMENT information systems MANAGEMENT science MARKETING Means objectives measurement measures MENSURATION METHODOLOGY MIS management ORGANIZATIONAL change ORGANIZATIONAL learning
PERCEPTION PERSONNEL management PRIVACY PRIVACY, Right of PRODUCT orientation PRODUCTIVITY (Linguistics) PROFESSIONAL ethics PUBLIC opinion QUALITY assurance QUALITY control QUALITY of service RATING reliability RESEARCH RESEARCH -- Management research methods RISK SATISFACTION SCALABILITY Scale Development SCIENTIFIC community SECRECY service quality SMALL business SOCIAL justice SOCIETAL reaction STABLE Loan (Company) strategic planning Structural equation modeling Structural Equations Modeling SUPERVISORS SURVEYS SYSTEMS development TECHNOLOGICAL innovations Technology Appropriation THEORY TRUTHFULNESS & falsehood
UNITED States user attitudes user documentation user expectations ("USER interfaces (Computer systems) user satisfaction validity WEB sites WORLD Wide Web
TENTATION INFORMATION science
1989 4679540s Straub, Detmar W.t . 'Validating Instruments in MIS Research.4
MIS Quarterly 1989/06// 13 2 Article
146 6 0MIS Quarterly & The Society for Information Mgt. 02767783 pjCalls for new directions in MIS research bring with them a call for renewed methodological rigor. This article offers an operating paradigm for renewal along dimensions previously unstressed. The basic contention is that confirmatory empirical findings will be strengthened when instrument validation precedes both internal and statistical conclusion validity and that, in many situations, MIS researchers need to validate their research instruments. This contention is supported by a survey of instrumentation as reported in sample IS journals over the last several years.
A demonstration exercise of instrument validation follows as an illustration of some of the basic principles of validation. The validated instrument was designed to gather data on the impact of computer security administration on the incidence of computer abuse in the U.S.A.ABSTRACT FROM AUTHOR < 5MANAGEMENT information systems
RESEARCH -- Management VPAccession Number: 4679540; Straub, Detmar W.; Source Information: Jun89, Vol. 13 Issue 2, p146; Thesaurus Term: MANAGEMENT information systems; Subject Term: RESEARCH -- Management; NAICS/Industry Codes: 5417 Scientific Research and Development Services; Number of Pages: 24p; Illustrations: 5 charts, 4 diagrams; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=4679540I v
1987 4678914a Miller, J.
Doyle, B.A. j cMeasuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector.
MIS Quarterly 1987/03//o 11 1W Articleb
106, 6 0MIS Quarterly & The Society for Information Mgt. 02767783 Building on previous research, an instrument for measuring information systems effectiveness was designed and tested. Factor analysis of the results revealed several underlying constructs that are simple to interpret and encourage adoption of the instrument for general use in firms.
It was found that performance varies widely between firms and that the better performers were those where the level of performance matched the perceived importance of the particular aspect of IS. Discriminant functions applicable to the chosen sample are discussed and a process for evaluating IS effectiveness in individual firms is presented.ABSTRACT FROM AUTHOR INFORMATION resources management
MANAGEMENT information systems
FINANCIAL services industry
INFORMATION storage & retrieval systems
FACTOR analysis
INNOVATION adoption
strategic planning
measurement
effectiveness
evaluation
computer-based information systems
MIS management Accession Number: 4678914; Miller, J. 1Doyle, B.A. 2; Affiliations: 1: University of Cape Town, Graduate School of Business, Private Bag Rondebosch 7700, South Africa. 2: Southern Life Association, Great Westford Rondebosch 7700, South Africa.; Source Information: Mar87, Vol. 11 Issue 1, p106; Thesaurus Term: INFORMATION resources managementThesaurus Term: MANAGEMENT information systemsThesaurus Term: FINANCIAL services industryThesaurus Term: INFORMATION storage & retrieval systems; Subject Term: FACTOR analysisSubject Term: INNOVATION adoption; Author-Supplied Keyword: strategic planningAuthor-Supplied Keyword: measurementAuthor-Supplied Keyword: effectivenessAuthor-Supplied Keyword: evaluationAuthor-Supplied Keyword: computer-based information systemsAuthor-Supplied Keyword: MIS management; NAICS/Industry Codes: 52222 Sales Financing; Number of Pages: 19p; Illustrations: 10 charts, 4 graphs; Document Type: Articlee b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=4678914T
1991 4431054o $ Moore, Gary C.
Benbasat, Izake p iDevelopment of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. " Information Systems Research 1991/09//P 21 3s Articlec
192c 0 *INFORMS: Institute for Operations Research 10477047 jcPresents a study which discussed the development of an instrument designed to measure perceptions of adopting an information technology (IT) innovation. Reasons for the adoption of IT by individuals in organizations; Reasons for focusing on perceived characteristics of using an innovation; Stages on the development of the instrument tool; Conclusions. B ;INFORMATION technology
PERCEPTION
TECHNOLOGICAL innovations "Accession Number: 4431054; Moore, Gary C.Benbasat, Izak; Source Information: Sep91, Vol. 2 Issue 3, p192; Thesaurus Term: INFORMATION technologyThesaurus Term: PERCEPTIONThesaurus Term: TECHNOLOGICAL innovations; Number of Pages: 31p; Illustrations: 12 charts; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=4431054 @
1999 2575419S Davison, Roberti R KAn instrument for measuring meeting success: revalidation and modification.t Information & Management 1999/12// 36 6 ArticleL
321a 03787206 LFPresents information on a study which examined the revalidation of a group support system (GSS), an instrument to measure meeting success. Introduction of the derived version of the instrument for measurement of longitudinal meetings; Use of GSS on the meetings in the offices of Stable Loan in Hong Kong, China; Conclusions. T MCORPORATE meetings
GROUP Support Systems (Organization)
STABLE Loan (Company) ,&Accession Number: 2575419; Davison, Robert; Source Information: Dec99, Vol. 36 Issue 6, p321; Thesaurus Term: CORPORATE meetings; Company/Entity: GROUP Support Systems (Organization)Company/Entity: STABLE Loan (Company); Number of Pages: 8p; Illustrations: 5 charts, 1bw; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=2575419
1991
9604086245 , &Doll, William J.
Torkzadeh, Gholamreza ` ZThe measurement of end-user computing satisfaction: Theoretical and methodological issues.
MIS Quarterlyn 1991/03//g 15 1 Articlef 5n 6 0MIS Quarterly & The Society for Information Mgt. 02767783 Measurement issues are receiving increased attention among the management information system (MIS) research community. This increased attention is quite appropriate. The productivity of substantive research activities depends upon efforts to improve theory and measurement development. In a companion article, Jamshid Etezadi-Amoli and Ali F. Farhoomand express several methodological concerns about the measurement of end-user computing satisfaction. Some of these concerns appear to be based upon underlying theoretical assumptions, others are related to confusion concerning the purpose for measuring end-user computing satisfaction or the procedures for developing Likert-type scales. First, one has to identify theoretical issues that guide instrument development. The purpose of the end-user computing satisfaction instrument is explained in terms of the research domain in which it was designed to be useful and its role in that domain. Then, one respond to specific methodological concerns. End-user computing satisfaction is an important theoretical construct because of its potential for helping discover both forward and backward links in a causal chain that are important to the MIS research community. ELECTRONIC data processing
MANAGEMENT information systems
END-user computing
SCIENTIFIC community
ETEZADI-Amoli, Jamshid
FARHOOMAND, Ali F.e Accession Number: 9604086245; Doll, William J. 1Torkzadeh, Gholamreza 1; Affiliations: 1: University of Toledo.; Source Information: Mar91, Vol. 15 Issue 1, p5; Thesaurus Term: ELECTRONIC data processingThesaurus Term: MANAGEMENT information systems; Subject Term: END-user computingSubject Term: SCIENTIFIC community; People: ETEZADI-Amoli, JamshidPeople: FARHOOMAND, Ali F.; Number of Pages: 6p; Illustrations: 1 diagram; Document Type: Article; Full Text Word Count: 3378i d ^http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=9604086245
1994
9504033458 : 3Doll, William J.
Xia, Weidong
Torkzadeh, Gholamreza R LA confirmatory factor analysis of the end-user computing satisfaction index.
MIS Quarterlye 1994/12//s 18 4U ArticleP
453 6 0MIS Quarterly & The Society for Information Mgt. 02767783 @9This article presents a confirmatory factor analysis of the end-user computing satisfaction index. User satisfaction is considered one of the most important measures of information systems success. The structure and dimensionality of the user satisfaction construct are important theoretical issues that have received considerable attention. Confirmatory factor analysis involves the specification and estimation of one or more putative models of factor structure, each of which proposes a set of latent variables (factors) to account for covariances among a set of observed variables. This study uses LISREL VII to describe alternative models and test the fit of each hypothesized model against the sample data. First, based on logic, theory, and previous studies, four plausible alternative models of factor structure are proposed. Model 1 hypothesizes one first-order factor accounting for all the common variance among the 12 items. Theory as well as substantive research studies using user satisfaction instruments. Model 2 hypothesizes that the 12 items form into five uncorrelated or orthogonal first-order factors (content, accuracy, format, ease of use, timeliness). Model 3 hypothesizes that the five first-order factors are correlated with each other. Model 4 hypothesizes five first-order factors and one second-order factor. INFORMATION resources management
LOGIC
END-user computing -- Psychological aspects
COMPUTER users
END-user computing
SATISFACTION
FACTOR analysis
ANALYSIS of covariance <6Accession Number: 9504033458; Doll, William J. 1Xia, Weidong 2Torkzadeh, Gholamreza 3; Affiliations: 1: University of Toledo 2801 W. Bancroft St. Toledo, Ohio 43606 U.S.A.. 2: Graduate School of Business, Mervis Hall, University of Pittsburgh Pittsburgh, Pennsylvania 15260 U.S.A. 3: Department of Management CBA 205, University of Texas, El Paso El Paso, Texas 79968-0544 U.S.A..; Source Information: Dec94, Vol. 18 Issue 4, p453; Thesaurus Term: INFORMATION resources managementThesaurus Term: LOGIC; Subject Term: END-user computing -- Psychological aspectsSubject Term: COMPUTER usersSubject Term: END-user computingSubject Term: SATISFACTIONSubject Term: FACTOR analysisSubject Term: ANALYSIS of covariance; Number of Pages: 9p; Illustrations: 2 charts, 4 diagrams; Document Type: Article; Full Text Word Count: 4264 d ^http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=9504033458
1995 4431080u D =Doll, William J.
Raghunathan, T.S.
Jeen-Su Lim
Gupta, Yash P. V OA Confirmatory Factor Analysis of the User Information Satisfaction Instrument. " Information Systems Research 1995/06//t 6: 2t Article
177T 0 *INFORMS: Institute for Operations Research 10477047 F@Discusses a study that used a confirmatory factor analysis (LISREL) to test alternative models of underlying factor structure and assess the reliability and validity of factors and items related to user information satisfaction. Methodology; Results of the study; Validity and reliability of LISREL in model estimation. , %FACTOR analysis
INFORMATION resources Accession Number: 4431080; Doll, William J.Raghunathan, T.S.Jeen-Su LimGupta, Yash P.; Source Information: Jun95, Vol. 6 Issue 2, p177; Subject Term: FACTOR analysisSubject Term: INFORMATION resources; Number of Pages: 12p; Illustrations: 4 charts, 1 diagram; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=4431080
1997
9708156178 @ :van Dyke, Thomas P.
Kappelman, Leon A.
Prybutok, Victor R. h aMeasuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire.t
MIS Quarterlyh 1997/06//g 21 2n Articlee
195 6 0MIS Quarterly & The Society for Information Mgt. 02767783 ^XExamines the use of the SERVQUAL questionnaire to measure the quality of management information systems services. Review of literature on the SERVQUAL instrument; Conceptual and empirical difficulties of the instrument; Applicability across industries.ABSTRACT FROM AUTHOR
A recent MIS Quarterly article rightfully points out that service is an important part of the role of the information systems (IS) department and that most IS assessment measures have a product orientation (Pitt et al. 1995). The article went on to suggest the use of an IS-context-modified version of the SERVQUAL instrument to assess the quality of the services supplied by an in formation services provider (Parasuraman et al. 1985, 1988, 1991). However, a number of problems with the SERVQUAL instrument have been discussed in the literature (e.g., Babakus and Boller 1992; Carman 1990; Cronin and Taylor 1992, 1994; Teas 1993). This article reviews that literature and discusses some of the implications for measuring service quality in the information systems context. Findings indicate that SERVQUAL suffers from a number of conceptual and empirical difficulties. Conceptual difficulties include the operationalization of perceived service quality as a difference or gap score, the ambiguity of the expectations construct, and the unsuitability of using a single measure of service quality across different industries. Empirical problems, which may be linked to the use of difference scores, include reduced reliability, poor convergent validity, and poor predictive validity. This suggests: that (1) some alternative to difference scores is preferable and should be utilized; (2) if used, caution should be exercised in the interpretation of IS-SERVQUAL difference scores; and (3) further work is needed in the development of measures for assessing the quality of IS services.ABSTRACT FROM AUTHOR INFORMATION resources management
MANAGEMENT information systems
QUALITY of service
PRODUCT orientation
INFORMATION services
QUALITY control
evaluation
measurement
service quality
user attitudes
user expectations
IS management Accession Number: 9708156178; van Dyke, Thomas P. 1 Email Address: tvandyke@weber.eduKappelman, Leon A. 2 Email Address: kapp@unt.eduPrybutok, Victor R. 2; Affiliations: 1: Department of Information Systems and Technologies, College of Business and Economics Weber Stale University, 3804 University Circle Ogden, Utah 84.408-3804 U.S.A. 2: Business Computer Information Systems Department, College of Business Administration, University of North Texas Denton, Texas 76203-3677 U.S.A.; Source Information: Jun97, Vol. 21 Issue 2, p195; Thesaurus Term: INFORMATION resources managementThesaurus Term: MANAGEMENT information systemsThesaurus Term: QUALITY of serviceThesaurus Term: PRODUCT orientationThesaurus Term: INFORMATION servicesThesaurus Term: QUALITY control; Author-Supplied Keyword: evaluationAuthor-Supplied Keyword: measurementAuthor-Supplied Keyword: service qualityAuthor-Supplied Keyword: user attitudesAuthor-Supplied Keyword: user expectationsAuthor-Supplied Keyword: IS management; NAICS/Industry Codes: 514199 All Other Information Services; Number of Pages: 14p; Illustrations: 2 charts; Document Type: Article; Full Text Word Count: 7126 d ^http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=9708156178
p b
2002 6938131a 6 0Jiang, James J.
Klein, Gary
Carr, Christopher L. R KMEASURING INFORMATION SYSTEM SERVICE QUALITY: SERVQUAL FROM THE OTHER SIDE.
MIS Quarterly 2002/06//T 26 2s ArticleA
145i 6 0MIS Quarterly & The Society for Information Mgt. 02767783 ngThere has been much debate as of late over the use of the SERVQUAL instrument to measure Information Systems service quality. Detractors argue that the difference score leads to unreliable measures and that the dimensionality and validity is erratic. Proponents argue for the diagnostic power of the gap between expectations and perceived delivery while demonstrating some empirical stability and reliability. To extend the discussion requires the examination of the instrument from the viewpoint of the information system professional. Importantly, a large variety of samples must view the instrument and measures in the same light for the instrument to have applicability. Likewise, analysis of differences between users and providers requires that both populations have similar structural views of the instrument. Empirical evidence collected from information system professionals demonstrated a structure similar to previously published studies with adequate reliability, convergent validity, and discriminant validity. The structure is the same as is found for a gap between users and IS professionals.ABSTRACT FROM AUTHOR l eINFORMATION resources management
QUALITY of service
MANAGEMENT information systems
MANAGEMENT sciences Accession Number: 6938131; Jiang, James J.Klein, GaryCarr, Christopher L.; Source Information: Jun2002, Vol. 26 Issue 2, p145; Thesaurus Term: INFORMATION resources managementThesaurus Term: QUALITY of serviceThesaurus Term: MANAGEMENT information systemsThesaurus Term: MANAGEMENT science; Number of Pages: 22p; Illustrations: 3 diagrams, 1bw; Document Type: Article; Full Text Word Count: 6351 b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=6938131
1989 4679185o Joshi, Kailash ` ZThe Measurement of Fairness or Equity Perceptions of Management Information Systems Users.
MIS Quarterly 1989/09// 13 3N Articles
342l 6 0MIS Quarterly & The Society for Information Mgt. 02767783 This article reports the development of an instrument to measure the perceptions of fairness or equity experienced by users in the context of allocation of information systems resources by the centralized MIS function. Literature in the area of equity and social justice is presented to identify the dimensions of equity relevant to the MIS environment. The article presents the results of data analysis on a cross-sectional survey conducted to refine and evaluate the instrument. Support for reliability and validity of the instrument is presented. Possible applications of the instrument are discussed in the concluding section.ABSTRACT FROM AUTHOR : 4MANAGEMENT information systems
EQUITY
SOCIAL justice Accession Number: 4679185; Joshi, Kailash; Source Information: Sep89, Vol. 13 Issue 3, p342; Thesaurus Term: MANAGEMENT information systemsThesaurus Term: EQUITY; Subject Term: SOCIAL justice; Number of Pages: 17p; Illustrations: 3 charts, 1 diagram; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=4679185
2001 4386649-
Lee, Allen P JVALIDATION IN INFORMATION SYSTEMS RESEARCH: A STATE-OF-THE-ART ASSESSMENT.
MIS Quarterly 2001/03// 25 1 Abstract xi 6 0MIS Quarterly & The Society for Information Mgt. 02767783 Presents an abstract of the article `Validation in Information Systems Research: A State-of-the-Art Assessment,' by Marie-Claude Bourdeau, David Gefen and Detmar W. Strab published in the March 1, 2001 issue of `MIS Quarterly.'ABSTRACT FROM AUTHOR
In a classic study, Straub (1989) had issued a call for instruments to be validated conscientiously and systematically in IS research. In revisiting this issue, Boudreau, Gefen, and Straub provide an update and an assessment of the extent to which there has been progress in instrument validation since the time of Straub's earlier study. Examining the research studies published in five different journals, the authors report that the 'proportions of empirical studies that verify their instruments through reliability, pretests and pilot tests, and the other validities are all increased' over the the past 11 years. However, 'the field has still not reached the point where validation is the rule rather than the exception.ABSTRACT FROM AUTHOR INFORMATION storage & retrieval systems
INFORMATION resources management
COMPUTER programs -- Validation
EXPERT systems (Computer science) -- Validation yAccession Number: 4386649; Lee, Allen; Source Information: Mar2001, Vol. 25 Issue 1, pxi; Thesaurus Term: INFORMATION storage & retrieval systemsThesaurus Term: INFORMATION resources management; Subject Term: COMPUTER programs -- ValidationSubject Term: EXPERT systems (Computer science) -- Validation; Number of Pages: 1/3p; Document Type: Abstract; Full Text Word Count: 213l b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=4386649,
2002 7360982. < 6McKinney, Vicki
Kanghyun Yoon
Zahedi, Fatemeh 'Mariam' ` ZThe Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. " Information Systems Research 2002/09//g 13 3T Articled
296I 0 *INFORMS: Institute for Operations Research 10477047 Online shopping provides convenience to Web shoppers, yet its electronic format changes information-gathering methods traditionally used by customers. This change raises questions concerning customer satisfaction with the online purchasing process. Web shopping involves a number of phases, including the information phase, in which customers search for information regarding their intended purchases. The purpose of this paper is to develop theoretically justifiable constructs for measuring Web-customer satisfaction during the information phase. By synthesizing the expectation-disconfirmation paradigm with empirical theories in user satisfaction, we separate Web site quality into information quality (IQ) and system quality (SQ), and propose nine key constructs for Web-customer satisfaction. The measurements for these constructs are developed and tested in a two-phase study. In the first phase, the IQ and SQ dimensions are identified, and instruments for measuring them are developed and tested. In the second phase, using the salient dimensions of Web-IQ and Web-SQ as the basis for formulating first-order factors, we develop and empirically test instruments for measuring IQ- and SQ-satisfaction. Moreover, this phase involves the design and test of second-order factors for measuring Web-customer expectations, disconfirmation, and perceived performance regarding IQ and SQ. The analysis of the measurement model indicates that the proposed metrics have a relatively high degree of validity and reliability. The results of the study provide reliable instruments for operationalizing the key constructs in the analysis of Web-customer satisfaction within the expectation-disconfirmation paradigm.ABSTRACT FROM AUTHOR ` YCONSUMER satisfaction
ELECTRONIC commerce
INFORMATION resources management
WORLD Wide Web TY - GEN
Accession Number: 7360982; McKinney, VickiKanghyun YoonZahedi, Fatemeh 'Mariam'; Source Information: Sep2002, Vol. 13 Issue 3, p296; Thesaurus Term: CONSUMER satisfactionThesaurus Term: ELECTRONIC commerceThesaurus Term: INFORMATION resources managementThesaurus Term: WORLD Wide Web; NAICS/Industry Codes: 4541 Electronic Shopping and Mail-Order Houses; Number of Pages: 20p; Illustrations: 9 charts, 2 diagrams; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=7360982
2002 7721286n < 5Templeton, Gary F.
Lewis, Bruce R.
Snyder, Charles A. J CDevelopment of a Measure for the Organizational Learning Construct. 0 )Journal of Management Information Systemst 2002///Fallr 19 2Z Articlee
175 M.E. Sharpe Inc. 07421222 4.The concept of organizational learning (OL) is receiving an increasing amount of attention in the research and practice of management information systems (MIS) due to its potential for affecting organizational outcomes, including control and intelligence, competitive advantage, and the exploitation of knowledge and technology. As such, further development of the salient issues related to OL is warranted, especially measurement of the construct. Based on a domain definition grounded in the literature, this research represents the initial work in developing an empirically reliable and valid measure of organizational learning. The rigorous method utilized in the derivation of this measure, which integrates two methodological frameworks for instrument development, is the main strength of this work. The result is an eight-factor, 28-item instrument for assessing OL, derived from a sample of 119 knowledge-based firms. The empirically derived factors are awareness, communication, performance assessment, intellectual cultivation, environmental adaptability, social learning, intellectual capital management, and organization grafting. MIS function managers can use these factors to gauge organizational or subunit success in the creation and diffusion of new applications of information technology.ABSTRACT FROM AUTHOR x qORGANIZATIONAL learning
MANAGEMENT information systems
ORGANIZATIONAL change
BUSINESS planning
MANAGEMENT sciencen Accession Number: 7721286; Templeton, Gary F.Lewis, Bruce R.Snyder, Charles A.; Source Information: Fall2002, Vol. 19 Issue 2, p175; Thesaurus Term: ORGANIZATIONAL learningThesaurus Term: MANAGEMENT information systemsThesaurus Term: ORGANIZATIONAL changeThesaurus Term: BUSINESS planningThesaurus Term: MANAGEMENT science; Number of Pages: 44p; Illustrations: 9 charts; Document Type: Article b [http://search.epnet.com/login.aspx?direct=true&AuthType=cookie,ip,url,uid&db=buh&an=7721286c
1988 5745296n Torkzadeh, Gholamreza7 B