1990 - 1996 Ph.D., MIT Sloan School of Management, Cambridge, MA. Concentration in Information Technologies. Dissertation titled: "Reskilling IS Professionals: Individual and Organizational Adaptation to Software Process Innovations."
1983 - 1985 M.B.A., University of California, Berkeley, CA. Concentration in Management Information Systems. Wrote master’s degree thesis on "Evaluating and Implementing Microcomputer-based Project Management Software in a Hospital MIS Department."
1982 - 1984 M.P.H., University of California, Berkeley, CA. Concentration in Healthcare Policy and Management.
1976 - 1980 B.A. Harvard University, Cambridge, MA. Concentration in Cognitive Psychology. Graduated with high honors in Psychology & Social Relations. Wrote senior honors thesis on "The Development of Private Speech Patterns in Aggressive vs. Non-Aggressive School-Aged Children."