| Authors: Baskerville, R., Pawlowski, S., & McLean, E. Date: 2000 Title: “Knowledge Capability and Maturity in Software Management” Journal: Proceedings of the 21st International Conference on Information Systems (Icis) Pages: 396 - 406 |
| Software packages, software architecture, organizational design, staffing issues, user types, competitive use of IS, enterprise resource planning, knowledge management, business processes, enterprise software, mega-packages, outsourcing, power users. |
| This paper describes a qualitative research project involving a case study that was analyzed using grounded theory and cognitive mapping. It contributes to a theory that describes the impact of enterprise resource planning (ERP) on organizational knowledge. The ERP systems produce effects that make business knowledge become more focused or "convergent" from the perspective of the organization and more wide- ranging or "divergent" from the perspective of the individual. Other important effects include changes to the organization's core competencies and changes in the risk profile regarding the loss of organizational knowledge. |